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Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Support for auxiliary or ancillary campus systems, activities, and operation.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Athletics administration, recruiting, procurement, and ticketing systems.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Faculty Information Systems such as Counseling Scheduler, Faculty Assignment Sheets (FAS), Overload Management, and Faculty Profile
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Support for assessing learning outcomes and learning analytics.
Please utilize this public form for any general inquiries or assistance regarding IT support or services pertaining to technology usage at Lakeland Community College.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations,business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Alumni portals and offerings that support university and college advancement and development.