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Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. Includes password reset, Lakeland ID number request, PIN reset and username request.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Please utilize this public form for any general inquiries or assistance regarding IT support or services pertaining to technology usage at Lakeland Community College.
Athletics administration, recruiting, procurement, and ticketing systems.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Support for auxiliary or ancillary campus systems, activities, and operation.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Support for assessing learning outcomes and learning analytics.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Faculty Information Systems such as Counseling Scheduler, Faculty Assignment Sheets (FAS), Overload Management, and Faculty Profile