Popular Services
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. Includes password reset, Lakeland ID number request, PIN reset and username request.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Please utilize this public form for any general inquiries or assistance regarding IT support or services pertaining to technology usage at Lakeland Community College.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Support for assessing learning outcomes and learning analytics.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Support for auxiliary or ancillary campus systems, activities, and operation.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Faculty Information Systems such as Counseling Scheduler, Faculty Assignment Sheets (FAS), Overload Management, and Faculty Profile
Alumni portals and offerings that support university and college advancement and development.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.