Popular Services
Please utilize this public form for any general inquiries or assistance regarding IT support or services pertaining to technology usage at Lakeland Community College.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. Includes password reset, Lakeland ID number request, PIN reset and username request.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Faculty Information Systems such as Counseling Scheduler, Faculty Assignment Sheets (FAS), Overload Management, and Faculty Profile
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Alumni portals and offerings that support university and college advancement and development.
Support for assessing learning outcomes and learning analytics.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Athletics administration, recruiting, procurement, and ticketing systems.