I receive an error, "Your device isn't compatible with this version."

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Cause

This error ("Your device isn't compatible with this version" when the device does indeed meet the install criteria) is a common Android device error with the Google Play store. There are numerous reports of this kind of error across Android forums affecting a variety of apps. The solution is generally some combination of clearing the cached data for the Google Play app and/or signing out, restarting the device, and then signing back in. Please try other Android devices as well, if available, to confirm that this should not be a general issue with the app and that it is rather isolated to specific devices.

Resolution

Here are the recommended steps to resolve this error:
1. Clear cached data for Google Play Store app & Google Play Services (Go to Settings > Apps or Application Manager > Google Play Services > Clear cache > OK).
2. Uninstall updates for the Google Play Store app (Go to Settings > Apps or Application Manager > Google Play Store > Uninstall updates > OK).
3. Uninstall updates for Google Play Services (Go to Settings > Apps or Application Manager > Google Play Services > Uninstall updates > OK).
4. Remove Google Account: Open your device's Settings app.
  - Under "Accounts," tap Google and then the account you want to remove.
  - Tap the Menu icon in the top right corner of the screen.
  - Tap Remove account.
5. Restart your device.
6. Install updates to the Google Play Services app.
7. Install updates to the Google Play Store app.
8. Add Google Account: Open your device's Settings app.
  - Under "Accounts," tap Add account > Google.
  - Follow the instructions to add your account.
If this does not resolve the issue, we recommend contacting Google Play support for further assistance with your device: https://support.google.com/googleplay/answer/7100415#contact=1.