I receive an error, "Your device isn't compatible with this version."

Cause

• This error ("Your device isn't compatible with this version" when the device does indeed meet the install criteria) is a common Android device error with the Google Play store. There are numerous reports of this kind of error across Android forums affecting a variety of apps. The solution is generally some combination of clearing the cached data for the Google Play app and/or signing out, restarting the device, and then signing back in. Please try other Android devices as well, if available, to confirm that this should not be a general issue with the app and that it is rather isolated to specific devices.

Resolution

• Here are the recommended steps to resolve this error: 

  1. Clear cached data for Google Play Store app & Google Play Services (Go to Settings > Apps or Application Manager > Google Play Services > Clear cache > OK).

  2. Uninstall updates for the Google Play Store app (Go to Settings > Apps or Application Manager > Google Play Store > Uninstall updates > OK).

  3. Uninstall updates for Google Play Services (Go to Settings > Apps or Application Manager > Google Play Services > Uninstall updates > OK).

  4. Remove Google Account:  Open your device's Settings app.

     • Under "Accounts," tap Google and then the account you want to remove.

     • Tap the Menu icon in the top right corner of the screen.

     • Tap Remove account.

  5. Restart your device.

  6. Install updates to the Google Play Services app.

  7. Install updates to the Google Play Store app.

  8. Add Google Account:  Open your device's Settings app.

     • Under "Accounts," tap Add account > Google.

     • Follow the instructions to add your account.

• If this does not resolve the issue, we recommend contacting Google Play support for further assistance with your device: https://support.google.com/googleplay/answer/7100415#contact=1.