Unable to send-receive Outlook 365 Email

Users connected to VPN but not able to send/receive email from their Outlook 365 client need to disable IPv6 from their ethernet or wireless network connection. IPv4 still needs to be enabled.

To Disable IPv6:

1. Click the Windows button, type "Control Panel" and select Control Panel App.
Image of Control Panel App link in Windows menu

2. Open Network and Internet.
Image of Network and Internet link in Control Panel

3. Open Network and Sharing Center.
Image of Network and Sharing Center in Control Panel

4. Click Change Adapter Settings.
Image of Change adapter settings link in Control Panel

5. Right-click your connection and go to Properties.
Image of Properties option in Control Panel

6. Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) to disable it.
Image of Internet Protocol Version 6 checkbox

7. Select OK to confirm the change.
Image of OK button

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