For some of my students, the Hot Spot question does not record the students' selections in the correct area. What is causing this?

  • There are a few reasons this could occur. First, it is important to understand that the Hot Spot question type uses a built-in browser capability for identifying the coordinates of where you click on the image. The browser sends this to Blackboard as a coordinate pair, and then Blackboard checks to make sure that point is in the region identified as the correct answer.
  • Students should try to use a supported browser for taking tests with Hot Spot questions, such as Firefox, Chrome, or Safari.
  • Another problem situation arises if the students zooms in or out of the browser to make the text and images larger or smaller. Because coordinates are calculated from the upper left corner of the image, the position would be different for an image re-sized by the browser, so a correct selection would be marked as incorrect. Students should not use the browser zoom controls when taking a test with Hot Spot questions.
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